Shipping policy

Last Updated: August 20, 2026

Business Name: Ameloria

Business Address: C. Lope de Vega, 10 14700 Palma del Rio, Cordoba Spain

Contact: hello@ameloria.shop

Phone: +34 698956425

Website: ameloria.shop

1. Processing Time

‑ Orders are normally processed within 2‑5 business days after payment confirmation.

‑ Processing does not include weekends or public holidays.

2. Delivery Times

‑ Estimated delivery for Spain mainland: 3‑7 business days after dispatch.

‑ International shipping timelines will be shown at checkout.

‑ Delivery times are estimates; delays may occur due to courier issues, customs, peak‑season volumes.

3. Shipping Fees

‑ Shipping costs are calculated and clearly displayed at checkout before payment.

‑ We may offer free‑shipping promotions under certain order‑value conditions.

4. Shipment Tracking

‑ Once dispatched, you will receive a shipping‑confirmation email containing tracking information.

‑ You can monitor your parcel status via the tracking link provided.

5. Delivery Issues

‑ If your parcel shows delivered but you have not received it: please check with neighbours, building reception, local courier office, then email us promptly.

‑ Customers must inspect goods upon receipt. Report damaged parcels within 7 calendar days via hello@ameloria.shop with supporting photos.

6. Customs & Import Duties

‑ For shipments outside Spain, import duties, local taxes or customs fees may apply and are the responsibility of the customer.